Hamer Fires 5 Series: Basset 5 / 5 Tall - Catalog - Page 70
GUARANTEE
Guarantee Activation and Terms and Conditions
The 昀椀rebox of your Hamer Fire is guaranteed against material and manufacturing defects for a period of
ten years from the date of purchase. To activate your guarantee, the guarantee registration form must
be completed online by the original purchaser at www.hamer昀椀res.co.uk and submitted within 30 days of
installation.
This guarantee is not transferable and applies solely to the original purchaser of the stove. Subsequent
owners or third parties cannot register or claim under this guarantee.
If you do not complete the extended guarantee registration form, you will still be entitled to a one-year
manufacturer’s guarantee under the Consumer Rights Act 2015. However, you will not qualify for the
full ten-year extended guarantee or the one-year no-quibble consumables coverage provided by
Hamer Fires.
Required Documentation for Registration
To complete the registration process, the following items must be provided:
1. Dated Proof of Purchase Picture: A receipt showing the purchase date.
2. Commissioning and Warranty Checklist Picture: Completed and signed by the installer (found in the
installation manual page 4).
3. Data Plate Picture: Installed by the installer.
4. Installation Photos: Images of the installed stove showing compliance with installation guidelines.
The following conditions apply:
If any part fails due to a manufacturing or material defect within the guarantee period, Hamer Fires will,
at their discretion, repair or replace the part free of charge. The decision of Hamer Fires is 昀椀nal. All
claims must be made through the supplier of the appliance and must be accompanied by proof of
purchase.
1-Year Consumables Coverage
Hamer Fires 1-Year no-quibble Consumable Guarantee covers consumable service items that are
typically excluded from most warranties. This guarantee covers the replacement of parts only and
excludes associated labour or 昀椀tting costs.
Items covered:
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•
•
•
•
•
Grate
Bricks
Door Rope Seals
Gaskets
Ashpans
Glass
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SISB5 - REV1.7 / Issue Date 09-04-2025
